Our products are built for durability and long term performance using high quality materials and controlled manufacturing processes. If you believe a product requires assessment under warranty, please complete the form below and our team will review your claim.
Warranty coverage is determined by our Warranty Terms & Conditions. Generally, issues caused by manufacturing or workmanship faults are covered. Issues not covered typically include:
If you’re unsure, submit a claim — our team will assess it and let you know.
Most warranty assessments are completed within 3–7 business days once all information is received.
For more complex cases, or if additional inspection/testing is needed, the process may take longer.
We’ll keep you updated throughout and contact you as soon as a decision is made.
If your claim is approved, we’ll organise one of the following (depending on the product and issue):
We will communicate the best option for your situation
To help us process your claim quickly, please provide:
Missing information may delay assessment, so include as much detail as possible.
All Allsafe (AMVE) products come with a 12-month warranty from the date of purchase.
This covers manufacturing defects, workmanship issues, and faults that occur under normal use.
