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AMVE (‘we’, ‘us’, or ‘our’) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use the amve.com.au website.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. By using our website, you agree to the terms of this Privacy Policy.

1. What Information We Collect

1.1 Information You Provide to Us

  • Name, email address, phone number, and postal address when you contact us or fill in a form
  • Username, password, and account details if you create an account
  • Payment and billing information when you purchase products or services
  • Communications, feedback, and responses to surveys

1.2 Information Collected Automatically

  • Your IP address, browser type, and operating system
  • Pages you visit, links you click, and time spent on our website
  • Referring website or search terms used to find us
  • Device identifiers and cookie data

1.3 Sensitive Information

We do not intentionally collect sensitive information (such as health, racial origin, or financial details beyond payment processing) unless you specifically provide it and we have your consent, or we are required to do so by law.

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you when you submit forms, register an account, contact us, or make a purchase
  • Automatically when you browse our website through cookies and similar tracking technologies
  • From third parties such as analytics providers, social media platforms, and business partners, where lawfully permitted

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, operate, and improve our website, products, and services
  • To process transactions and send related information, including purchase confirmations and invoices
  • To respond to your enquiries, comments, or requests
  • To send you technical notices, updates, security alerts, and administrative messages
  • To send promotional communications, where you have consented or where permitted by law
  • To conduct analytics and research to improve our offerings
  • To comply with legal obligations and enforce our terms and policies
  • To detect, prevent, and investigate fraud or other illegal activities

4. Disclosure of Your Information

4.1 Service Providers

We engage third-party companies and individuals to facilitate our services, such as payment processors, hosting providers, analytics services, email delivery platforms, and customer support tools. These parties have access to your information only to perform specific tasks on our behalf and are obligated to protect it.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

4.3 Business Transfers

If AMVE is involved in a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information is subject to a different Privacy Policy.

4.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and assist in our marketing efforts. Cookies are small data files stored on your device.

Types of cookies we may use:

  • Essential cookies — necessary for the website to function correctly
  • Analytical cookies — help us understand how visitors interact with our website
  • Functional cookies — remember your preferences and personalise your experience
  • Marketing cookies — used to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly. For more information about managing cookies, visit www.allaboutcookies.org.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Our security measures include:

  • Encryption of data in transit using SSL/TLS technology
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • Staff training on privacy and data protection practices

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information and you provide it at your own risk.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. When personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.

8. Overseas Disclosure

Some of our service providers may be located overseas, including in countries such as the United States, the European Union, and other jurisdictions. We will take reasonable steps to ensure that any overseas recipients of your personal information comply with the Australian Privacy Principles or a comparable privacy framework.

By using our website, you consent to the transfer of your personal information to overseas recipients in accordance with this policy.

9. Your Rights and Choices

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate, out-of-date, or incomplete information
  • Request that we delete your personal information (subject to legal retention obligations)
  • Withdraw consent to the collection or use of your personal information
  • Lodge a complaint with us about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within a reasonable timeframe and at no charge (unless the request is complex or repetitive).

10. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we update the policy, we will revise the effective date at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

AMVE
Website: www.amve.com.au

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

This Privacy Policy was last updated on 10 April 2026.